what happens if there is no answer in the file yet for a question

Missing answer remains open, system does not fill in anything itself

If the chain file has no answer, the system leaves the field open. There is no estimated answer, no "probably yes" and no automatically taken text from a previous questionnaire. This is deliberate: an answer without source cannot be justified, and the entrepreneur is the one who ultimately submits to his customer's portal. For questions that occur frequently — the statutory name, the business address or the number of employees — something is usually recorded, but for more specific questions, such as about an AI system in service delivery or a continuity plan, the answer is often simply missing because the file has simply not yet been updated on that point.

The entrepreneur then sees for himself which field is open, and fills it in with what he knows, or leaves it blank if he does not have the answer either. This filling in happens in the chain file itself, not in the questionnaire — so it will be ready next time, for that customer and for the next one. For questions about supporting documents, such as a certificate or an insurance policy, it is advisable to also upload the underlying document immediately, so that the field does not have to be filled in manually every time.

Confirmation per answer remains necessary, even without source

The system recognises questions and links them to the file, but fills in exclusively what is already there; it does not infer anything and it does not estimate anything. This follows from the working method of the platform: each answer is confirmed per question by the entrepreneur with yes or no before it is submitted. An empty field is therefore not a system error, but a signal that the file does not yet have a recorded fact on that point — for example because the question concerns a subject such as the use of AI systems where no source data has yet been recorded.