Do the online services of the undertaking comply with accessibility requirements?

Digital accessibility is not yet a fixed part of this file

This question is appearing increasingly frequently in questionnaires, but it does not fall under the sources we are currently linking to the supply chain file. The CSRD (Directive (EU) 2022/2464) requires large undertakings to report on sustainability topics, and accessibility of services may emerge as a social aspect — but the directive itself does not impose specific accessibility requirements on websites or apps. For those requirements, you need to refer to other legislation, such as the legislation transposing the European Accessibility Directive. We do not have that as a source here, and without a source, we do not fill in an answer.

If the questionnaire nonetheless presents this topic, the answer is provisionally "to be determined": you mark the field, and you fill it in manually with what you have already verified yourself — an accessibility statement, an audit report, or a reference to the standard against which it was tested. If the customer asks for the underlying business data that often appear in the same list, such as the establishment address of the company or the sector in which the enterprise operates, the system simply retrieves that from the file — that does not block on the missing accessibility answer.

Why this does not follow from the CSRD

The CSRD requires reporting in accordance with the European Sustainability Reporting Standards, with social topics such as consumers and end-users, but the directive itself does not mention accessibility standards for digital services. Without a specific article or a specific annex that sets accessibility requirements for websites, we cannot answer this field from this source — if your customer nonetheless completes this topic, that is therefore always a manual addition, not an automatically filled answer.