I click no on an answer what should I do then

Clicking no means: I don't cover this proposal

If you click no, only one thing happens: the system marks that answer as not confirmed. Nothing automatically goes to your customer's portal, and nothing changes in the chain file. Clicking no is not an action in itself, it's a signal that you still need to do something before this answer can go out.

Usually no means one of three things: the proposed answer is incorrect (the file had wrong or outdated information), the answer is correct but the supporting document is missing or expired, or the question is more specific than what the file covers — for example, a question about the ten measures of Article 21(2) of the NIS2 Directive, while your file only contains a general ISO 27001 declaration. In all three cases, the next step is the same: correct or supplement the underlying information in the chain file, not overwrite the answer in the list itself. Think of information as the number of employees or the countries where the company has establishments — if that source information is correct, every answer based on it is automatically correct in every list of every customer.

If you don't have the supporting document, the question remains open for your own entry at your customer's portal. We never enter a "yes" without a source in the file behind it, so a missing certificate or an unfilled continuity plan deliberately produces no proposal — you decide for yourself what you submit to your customer.

Why no proposal comes without a source

This follows from how the system is set up: each proposed answer is linked to information or a document from the chain file, for example an ISO 9001 certificate according to the ISO/IEC standard, a VSME report from EFRAG, or an internal answer about whether the business has liability insurance. If that source is missing, the proposal is missing — and your no confirms that something still needs to happen in the file at this point before the list is complete.