can I fill in the answer differently than in my file
Yes, you can provide a different answer per customer
Yes, you can. The suggested answer comes from your supply chain file, but it is a starting point, not an established fact that you must adopt. You confirm each question with yes or no before anything goes to your customer's portal, and in that step you can adapt the answer to what that specific customer is asking. If one asks for the registration number from the commercial register and another asks for something more specifically worded, you adjust the wording without the underlying fact changing — see also under which registration number the undertaking is registered.
What you need to be aware of: an adaptation is different from a guess. If the file has no source for an answer — for example, on a question about the ten measures of Article 21(2) of the NIS2 Directive, while you have not yet implemented an ISMS — the system does not suggest a "yes" there. You can then type in an answer yourself, but that is your responsibility, not that of the file. The same applies to a question about whether the undertaking is ISO 9001-certified: if the certificate is not in the file, the system does not fill in a confirmation.
Why the confirmation step allows this
This follows from how the platform is built, not from an external regulation: the system recognises questions and suggests answers from one supply chain file, but submission to your customer's portal only happens after your confirmation for each answer. That confirmation is the moment when you can refine or supplement the wording. We do not explain, certify or assess anything — there is no score or approval attached to an answer — so an adaptation does not change anything about a mark, because that does not exist here. For topics such as scope 3 emissions according to the EFRAG VSME standard or the CSRD Directive (EU) 2022/2464, the same logic applies: the file provides what it knows, you decide per customer what you submit.
This answer applies to any type of questionnaire, not only to your customer's sustainability questions, answered. The full explanation — with the sources, country-specific details and related topics — is on the umbrella site.
This is not legal advice. This page provides general information on the regulations this platform covers. We do not know your situation. If in doubt about your own case, consult a lawyer or the competent supervisory authority.
Written with AI based on the sources above, checked by a human on 2026-09-05. Is something incorrect? Let us know — corrections receive priority.