Can different locations have different answers
Locations may legitimately have different answers
Yes, that is possible, and it is not necessarily an error in the file. Some questions concern the legal entity as a whole, others concern the situation at one location. The location address of the enterprise is by definition location-specific: a building in Rotterdam does not have the same fire safety measures as a building in Antwerp. Operational measures too — who manages the server room, which access system is installed, which supplier provides security — often differ per location, even though they fall under the same ISO/IEC 27001 management system of the organisation.
Where things can go wrong is with questions about the legal entity and not about the location: the statutory name, the registration number, the turnover of the entire business. If two locations give a different answer to these, something has usually gone wrong — for example, a branch has accidentally entered data from an old entity, or someone has confused a subsidiary and the head office. The supply chain file therefore records which answer belongs to which level: entity-wide or location-specific. In case of doubt, it is useful to check whether the question really concerns that one location, or actually concerns the business as a whole — that saves a lot of investigation work with the next list.
Why the question determines the difference
That an answer at location level can deviate from group level follows from the nature of the requested data itself: the Trade Register Act 2007 registers both the head office and branch offices separately, each with its own address and its own characteristics, while other data — such as in which countries the enterprise has establishments — are recorded precisely at the level of the entire business. Which level applies therefore depends on what the question exactly means, not on a choice that the entrepreneur makes themselves.
This answer applies to any type of questionnaire, not only to your customer's sustainability questions, answered. The full explanation — with the sources, country-specific details and related topics — is on the umbrella site.
This is not legal advice. This page provides general information on the regulations this platform covers. We do not know your situation. If in doubt about your own case, consult a lawyer or the competent supervisory authority.
Written with AI based on the sources above, checked by a human on 2026-09-05. Is something incorrect? Let us know — corrections receive priority.