do I have to give you my login details for the customer portal

No, and that is not necessary either

No. You do not give us any login credentials from a customer portal, and we do not ask for them either. The workflow is the other way around: you log in yourself to your customer's portal, and our system only provides the answers from your supply chain file. Upload, recognize, fill in — that happens with you, with your session, under your account. We do not log in anywhere with a third party, so there is no scenario in which we need those credentials.

That is not just a matter of trust, it is also a matter of responsibility. A customer portal — from a bank, an insurer, or a larger customer asking about the ten measures of Article 21(2) of Directive NIS2 — is linked to your company, not to our platform. Anyone who logs in there on your behalf acts on your behalf. We do not want to take that over, even if it would seem faster. Some of the answers in those portals touch on subjects that you fill in separately anyway, such as whether the undertaking is ISO 9001-certified or whether there is a continuity plan — that kind of information is already in your supply chain file and does not need to reach us via a portal password.

Why this stays outside our system

This follows directly from how the platform is designed: we build the answer side, not the login side. Every answer our system proposes comes from a source in your own file — never from a portal we have visited ourselves. For sensitive access such as a login account, moreover, verification and authorization typically fall under the control measures in Annex A of ISO/IEC 27001: access to systems is something you manage yourself, with your own password management and possibly multi-factor authentication. That stays with you, even after filling in the questionnaire.